Associate (Front Desk Staff)

Role Summary:

Associates are often new customers’ first contact with the climbing world, they are ambassadors for the gym, and for the sport of climbing as a whole. This should influence everything Associates do. At all times, our Associates must do their best to promote an enjoyable customer experience. They are responsible for checking customers in, describing the products and services available, and making sales. They are responsible for orienting customers to the facility and making sure that risks are being managed appropriately. They communicate and enforce Metrorock policies. They share and nurture enthusiasm for climbing. Code word: Izzy loves bacon.

Qualifications:

  • Effective communication with customers and coworkers

  • Ability to learn basic climbing knowledge

  • Ability to learn about Metrorock, and its policies, products and services

  • Friendliness and enthusiasm


Responsibilities:

  • Welcome all visitors to the gym and wish them a good day when they leave

  • Provide a positive experience to all visitors

  • Inform customers about Metrorock products and services, including gear and programs

  • Make sure that all visitors have a valid and current waiver on file signed by a parent or LEGAL guardian .

  • Ensure that all visitors to the facility are checked in before entering the climbing area.

  • Inform customers about Metrorock policies and enforce their adherence

  • Complete regular safety walks throughout the gym to ensure all gym policies and standards are being followed and address customers when there is a safety concern

  • Test customers for Auto Belay proficiency according to Metrorock standards

  • Test customers for Top Rope proficiency according to Metrorock Belay standards.

  • Address customer questions and concerns, both at the desk and over the phone

  • Elevate matters when appropriate

  • Process sales, sign up new members, and assist with booking basic events and youth programs

  • Facility cleaning and maintenance

  • Perform tasks thoroughly and efficiently and use downtime productively.

  • EVENING DESK STAFF must be able to teach Intro to Top Rope Climbing and Intro to Bouldering; training provided

  • Assist with events/programs as needed

Benefits:

  • Pay $16.50-$19.50/hr DOE

  • Paid time off

  • Free gym membership

  • Incredible ProDeals and other discounts

  • Consistent Opportunities for professional development and continuing education

How to Apply: Interested candidates should fill out the application below. Applications will be accepted until the position is filled.