Unlock Your Potential: Elevate Your Experience with Membership!

MEMBERSHIP BENEFITS

  • Access to ALL Metrorock locations*

  • 1 guest pass per month**

  • 20% off in the Gear Shop

  • 10% off birthday parties

  • 5% off camps

  • FREE Intro Classes

  • Many health insurers reimburse membership fees with proof of membership; please email nbpt@metrorock.com to request a letter for your insurance company.

*MetroRock members in non-NYC MetroRock gyms can utilize their membership in our Bushwick location up to 4 days per month for no additional charge.

Memberships are non-refundable. Annual memberships cannot be paused except for medical reasons.

**Guest passes are for EFT and annual prepaid memberships only. Guest passes renew each month and do not carry over month-to-month. Visitors may only be guested once a month, which renews from the date the guest pass was used.

Membership Change Requests

All cancellation and freeze requests must be submitted online through the Customer Change Request Form. NO VERBAL FREEZE OR CANCELLATION REQUESTS BY PHONE OR IN PERSON.

Please use the Customer Change Request form to:

  • cancel/suspend membership

  • update/change billing information

  • add or remove family members

PLEASE NOTE: Billing occurs on the first of every month. Both Freezes and Cancellations must be submitted 3 days (72 hours) prior to the bill date. Freezing your account will initiate a $10 charge to your card on file the first of the month. This will preserve the price of your membership if you have an older, lower price point. Cancelled memberships and freezes will go into effect on the first of the month, and you will be able to climb until then. Please call the front desk at (978) 499-7625 if you have any questions.

MEMBERSHIP POLICIES